Please note, BM3TUNING.COM is not responsible for DMEs that are received dead on arrival or damaged in shipping. The customer is responsible for shipping to us and the cost covers return shipping and insurance. Additionally, please keep in mind that if a dealer does a software update to the car, it's possible for them to re-lock the DME (both in-person and remotely), which would require the DME to need to be unlocked again. This service is for 1 bench unlock. If a dealer re-locks the DME, an additional DME unlock service would need to be purchased. Furthermore, this cost does NOT include labor for us to remove or reinstall a DME, as this is a 100% mail-in procedure.